Frequently Asked Questions
What gemstones do you work with?
Belliveau Atelier is devoted to the beauty of colored gemstones. Each stone is chosen for its color, character, and symmetry — many are cut in-house to highlight their natural brilliance. Diamond center stones are not part of my work; my focus is on rare and captivating colored gems.
Where can I experience your work?
Belliveau Atelier is an online atelier — a modern studio for gemcutting and design. This allows me to curate, cut, and photograph each piece personally, and make them available to collectors and jewelry lovers.
When will my order ship?
Loose Gemstones & Ready-to-Ship Jewelry
In-stock loose gemstones and finished jewelry typically ship within 3–5 business days of purchase.
Semi-Custom Jewelry
Please allow approximately 4–6 weeks for semi-custom jewelry to be completed and shipped.
Each semi-custom piece is made specifically for your selected gemstone and setting.
Because each piece is made individually, production timelines may vary slightly depending on the design and customization required. I’ll keep you updated if your order requires additional time.
What is your return policy?
Belliveau Atelier accepts returns of eligible items within 7 days of delivery. Items must be in original condition and packaging, and all returns are subject to inspection before a refund is issued.
Custom and semi-custom jewelry orders are not eligible for return. This includes custom jewelry requests and pieces created through our Choose a Setting process, where a setting is selected for a specific gemstone.
Returned gemstones must be unworn, unset, and in original condition, with no scratches, chips, abrasions, or other damage.
Any gemstone showing signs of wear, setting, modification, or damage will not be eligible for a refund.
How do you describe authenticity?
Each gemstone is described accurately to the best of my professional knowledge, including type, size, and material. Many are cut in-house, and all are inspected before being offered for sale. Third-party laboratory certifications (such as GIA reports) are not included.
Do you offer ring resizing?
Yes. Rings can be resized within two sizes up or down for a flat fee of $95. Resizing may add up to 3 weeks to your delivery time. Please note that resizing is not available for all designs, and fees are non-refundable.
How should I care for my jewelry?
Each gemstone has its own unique needs. To best protect your piece, I recommend avoiding harsh chemicals, extreme temperatures, and ultrasonic cleaners. If you have questions about caring for a specific gemstone, please reach out via email to hello@belliveauatelier.com.
✨ Disclaimer
All information provided in the FAQ and product listings is offered in good faith, based on my expertise and inspection of each piece. It is not intended to replace third-party laboratory certification. Belliveau Atelier reserves the right to update policies at any time.
